REFUND POLICY
At our online store, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return policy to make your shopping experience as seamless as possible.
Here are the details:
15-Day Return Window: You have 15 days from the date of delivery to initiate a return for a full refund.
Items Eligible for Return:
- Items must be in their original condition, unused, and with all tags attached.
- Personalized or customized items are not eligible for return unless they arrived damaged or defective.
- For health and hygiene reasons, certain items like earrings and intimate apparel cannot be returned.
Initiating a Return:
To start the return process, please contact us with your order number and reason for return. We will provide you with further instructions on how to proceed.
Return Shipping:
- Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
- We recommend using a trackable shipping method to ensure safe and timely delivery of your return.
Refunds and Processing Time:
- Once your return is received and inspected, we will issue a refund to your original form of payment within 5-7 business days.
- Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.
Damaged or Defective Items:
- In the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a refund at no additional cost to you.
Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to reach out to out to us. We're here to assist you every step of the way. Thank you for shopping with us!